How to Prevent Auto-Assignment of Tickets via API Updates

When using Stylo Scores or Assist, you may encounter a situation where tickets are automatically assigned to you when updates are made via the API. This often occurs due to triggers set up to auto-assign tickets when a user updates a ticket.

The issue arises from the update of sentiment tags on a ticket using the oAuth of the admin who configured the application, causing the trigger to assign the ticket to you.

To prevent this from happening, you can adjust your trigger settings to exclude auto-assignment when the update is made via the API. By making this adjustment, you can avoid the inconvenience of tickets being automatically assigned to you when they are updated through the API.