[Beta] Generate Stylo Assist Responses from Help Center Articles

We are happy to announce a new feature that has just entered Beta, allowing you to generate responses by selecting a Help Center article to use as a context base. This feature is incredibly powerful, enabling you to create top-notch responses while maintaining your brand voice. Additionally, using this feature improves the quality of Stylo Assist by providing feedback to Stylo on which articles are the appropriate context for certain questions, thereby enhancing the model.

Getting Started:

1. Open the Stylo Assist window. You will see some preloaded articles that we think might be useful for answering this ticket. Not sure why these articles are useful? Hover over the title to see a brief description of the information in the article that we've deemed relevant.

1. Use the search bar. If you don’t see the article you need, use the search bar to find the appropriate article. By default, we use the brand that the ticket belongs to, though you can use the dropdown to select a different brand if needed.

   Note: If you don't see a brand in the drop-down menu, it is because that brand does not have a help center.

2. Generate the response. Found the article? Great! Just hit generate, and we'll take it from there.

Note: As this feature is still in beta, we are only allowing article-based generations without a "Use my Input" option.