What is Thank You Solve?

Thank You Solve is a new feature which automatically detects when a Solved ticket has been re-opened by a "thank you" message from the customer, and responds/re-Solves the ticket automatically. 

How It Works

You can enable Thank You Solve from the Auto Solve tab in your Stylo Assist settings

Thank You Solve will activate when:

• The customer responds to a Solved ticket with gratitude, but without new information.
• The ticket is not classified as a Problem or Incident.
• No outstanding questions or tasks remain.

Note: The ticket must be re-opened (from the Solved or Pending state) for Thank You Solve to activate. A solved ticket receiving a "thank you" response without re-opening, won't activate Thank You Solve.

When a ticket meets this criteria, Thank You Solve will automatically reply to the customer, and set the ticket back to Solved.

Customization Options

• Brands: Enable Thank You Solve for all brands, or select brands. 
  
  
• Reply Types:
  • Unique Replies: Stylo will craft a unique reply to each ticket, according to the ticket's message contents. 
  • Standard Replies: Use a consistent, predefined message for all Thank You Solve replies.
    
    
• Response Timing: Choose a delay between 1 and 10 minutes for when the reply is sent after detection.

Additional Features

• Internal Notes: Stylo adds an internal note indicating that the ticket was closed by Thank You Solve.
• Tag: When Thank You Solve runs on a ticket, a stylo_thank_you tag will be added automatically. 

Give Thank You Solve a try today, to simplify ticket closure and enhance customer satisfaction.