Thank You Solve - After an issue has been resolved and a ticket is set to Solved, customers will often reply with a variation of "Thank You", which will re-open the ticket. This skews your metrics and causes additional and unnecessary effort for the agent. Now available in the Growth plan, Stylo can automatically detect this situation, respond to the message, and re-solve the ticket immediately. The response will mimic the tone of the customer and there are several adjustments available in Stylo Settings:
Spam and Phishing detection - Stylo is now able to automatically detect, tag, and help you remove spam and phishing tickets. Using the power of our large language model we're able to detect these tickets with an incredible level of accuracy, preventing your agents from wasting time on removing these tickets from the queue.
[Beta] Quick Select to generate responses from Guide articles - Assist now makes it incredibly easy to generate responses from a specific KB article. Stylo Assist will now surface up articles that it finds relevant for the issue presented, and just clicking the article will write a new response generated with answers taken directly from that article. Interested in partaking in the beta? Click here to request access.
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