📝️ How to Generate an Article from a Ticket in Stylo Scribe

1. Initiate Article Generation: Navigate to the ticket that you'd like to create your Article from. Navigate to the Stylo Scribe application in either the Ticket Editor or Sidebar location. Then, click on the "Generate new article" button. If you're using a smaller screen, you might see a "+" symbol instead.

2. Select Ticket Comments: A modal will open, allowing you to choose the ticket comments you want to base the article on.



3. Generate the Article: Once you've selected the comments, click on the generate button to create your article draft.

Once you've generated the article, you're almost done!

At this point you'll get a chance to adjust the content of the draft, and decide where in your Knowledge Base it should live.

Don't fret - even after you select Create Article, you'll still be able to adjust the draft in Zendesk Guide before deciding whether it's ready to publish.