🏁Getting Started with Scores

What does Scores do? 

Scores measures the emotional tone of customer conversations and help teams prioritize, automate, and report on support interactions.

Scores provides a 0-10 on Frustration, Urgency and Delight. Where 0 denotes that the emotion is non-existent and 10 being the most extreme example. Scores are also provided for the Peak value and the Change, with the Peak being the highest value in each area, and the Change being the change in value since the first message.

Scores appear in number values for reporting and categorized dropdowns for automations.

Scores can also Automatically Categorize tickets in Zendesk.

Where can I see Scores in Zendesk?

Scores can be found in the Zendesk and Ticket Sidebar as tags and in dropdowns.

How do I setup Scores after install?

Once the application is installed, The Stylo Sentiment Scores app will appear immediately.

Setting up customized automations and alerts is one of the fastest and most impactful ways to leverage Stylo Scores in your system. Using Zendesk triggers, you can choose to set the priority of tickets based on ticket urgency, set up Slack integrations to receive alerts when a customer frustration score starts to trend up, and other powerful workflow options. Catch problems, before they're problems.

How long does scoring take to appear?

Scores should begin appearing shortly after application authentication.