🎀 Using Stylo Assist Brand Settings

*This page is accessible by Zendesk admins only*

Because Stylo generates unique messages, it's important to ensure that those messages follow your general guidelines and requirements.

The overall structure of messages - the length, the tone, how apologetic it is, how friendly it is, etc - should all align with your business and brand. 

You can access the Brand Settings page by clicking the Stylo Smile icon in the nav bar (on the left side of your screen in Zendesk).



Here you can adjust your brand voice, input your company information, choose your Translation preferences, and even blacklist certain words or phrases that you don't want Stylo to use when it generates responses. 

If you want to see what a response might look like, given the changes you've saved on this page, you can click Generate Example Ticket, and Stylo will produce an example response, using a ticket in your Zendesk as the context.