🎀 Using Stylo Assist Brand Settings

*This page is accessible by Zendesk admins only*

Because Stylo generates unique messages, it's important to ensure that those messages follow your general guidelines and requirements.

The overall structure of messages - the length, the tone, how apologetic it is, how friendly it is, etc - should all align with your business and brand. 





Here you can adjust your brand voice, input your company information, choose your Translation preferences, and even blacklist certain words or phrases that you don't want Stylo to use when it generates responses. 

If you want to see what a response might look like, given the changes you've saved on this page, you can click Generate Example Ticket, and Stylo will produce an example response, using a ticket in your Zendesk as the context. 

You'll also see a new Custom Instructions beta in your Brand Settings! This section allows you to provide Stylo Assist with commands or rules that it should follow when generating messages. 



For instance, you might use Custom Instructions to have Stylo always use bulleted lists when explaining multiple topics.  Or, you can tell it use the occasional emoji when generating responses! 

Try it out, and drop us a line at support@askstylo.com if you have questions - or better yet, book a demo and get some 1 on 1 time with the Stylo team.