🔎️ How and When to use the Add Context feature of Stylo Assist

You can now combine KB articles, Shopify orders, and manual input using the new Add Context button in Stylo Assist.

Instead of choosing between a knowledge base answer or something custom, you can now do both - at the same time.

✍️ Combine Articles + Manual Input

Many tickets involve a mix of topics - some answered in your help center, others that need a custom note or clarification.

With Add Context, you can:

1. Select one or more relevant articles

2. Add a quick explanation or customer-specific detail

Stylo will use both the articles and your input to generate the response. It’s especially handy when part of the question is standard, and part needs a human touch - like a reminder, exception, or clarification.

🧭 Add Instructions to Guide the Response

You can also instruct Stylo while adding context.

For example:

• If a customer has already completed part of a multi-step process, you might write:

  “They’ve finished steps 1–3. Pick up from step 4.”

• If only part of an article applies, you could say:

  “Just focus on the cancellation section.”

  
  Or if a specific policy needs to be emphasized, try:

• “Make sure to highlight that cancellations must be requested within 48 hours.”

Stylo will use the full article as reference, but shape the reply based on your instruction - making the response more relevant and on point.

📦 Use Shopify Orders as Context

For ecommerce questions, you can also add Shopify orders as context.

Stylo will pick up key order info like status and tracking number. If you need to add a quick note (like a delay or refund), you can include that too.

Questions? Email support@askstylo.com or book a demo.