🧑 Use My Input like an Expert

The Use My Input feature of Stylo Assist is a powerful tool to merge the knowledge that exists in your head, with AI, to generate complete, accurate, and personalized ticket responses in an instant.

For example, imagine you have a ticket where the requester asks a series of questions, like:

- how long is the free trial

- and who can help me set it up

- and what can I do to help my neighbor whose dog ran away?

Now the actually important information to share here is:

- 14 days 

- Noah in sales 

- call an animal shelter

But as you know, that’s not exactly a great way to speak to customers. We want to be helpful and kind while answering their questions, not robotic and uninterested. There needs to be a bona-fide message around those bits of information, but writing is time-consuming.

With Stylo Assist and the Use my Input feature - all you need to input is "14 days - Noah in sales - call an animal shelter", then click Write Reply and… voilà! 

A thorough, complete answer is crafted for you, and is available to edit if you want to make any changes before replying.

IMPORTANT: You don't have to include any of the niceties like Hi, Thanks, Apologies, etc. in your input.

Stylo will auto-fill greetings, apologies, thanks, and much more, without needing to be told to (you can adjust the tone of Stylo responses at a Global or Brand level in your Brand Settings)

If the text generated from your input isn’t exactly what you want, you don't have to start over! Just navigate to the “Adjust” tab and make tweaks based on your own custom input, or choose from our pre-selected options.

Stylo will adjust your response accordingly, and you can flip through the first and second (and any further) drafts with the < and > icons over the reply draft.