🙏️ What is Thank You Solve?

Thank You Solve is a feature which automatically detects when a Solved ticket has been re-opened by a "thank you" message from the customer, and responds/re-Solves the ticket automatically. 

How It Works

You can find Thank You Solve under the “Settings” portion of your Stylo Assist app. 

Thank You Solve will activate when:

• The customer responds to a Solved ticket with gratitude, but without new information.
• The ticket is not classified as a Problem or Incident.
• No outstanding questions or tasks remain.
  
  

Note: The ticket must be re-opened (from the Solved or Pending state) for Thank You Solve to activate. A solved ticket receiving a "thank you" response without re-opening, won't activate Thank You Solve.

When a ticket meets this criteria, Thank You Solve will automatically reply to the customer (or adjust the status silently, based on the settings you select), and set the ticket back to Solved.

Customization Options

• Brands: Enable Thank You Solve for all brands, or select brands.
  
  
• Reply Types:
  
  
  • Unique Replies: Stylo will craft a unique reply to each ticket, according to the ticket's message contents. 
  • Reply Template: Use a consistent, predefined message for all Thank You Solve replies.
    
    
• Response Delay: Choose a delay between 1 and 10 minutes for when the reply is sent after detection.

Additional Features

• Internal Notes: Stylo adds an internal note indicating that the ticket was closed by Thank You Solve.
• Tag: When Thank You Solve runs on a ticket, a stylo_thank_you tag will be added automatically.
  
  

Give Thank You Solve a try today, to simplify ticket closure and enhance customer satisfaction.