📦️ Shopify Integration

Make WISMO Tickets a Breeze

Tired of looking up order statuses? With the Shopify integration for Stylo Assist, your AI copilot does it for you!

When a customer asks about their order, Stylo checks Shopify and includes the order status in the reply - no extra effort needed.

⚠️ This integration only works on the Email & Messaging (for non-anonymous users) channels in Zendesk, and only for AI-generated replies from scratch (not agent-input responses).

Setup

1. Install Stylo Assist in Zendesk.
2. Install the Stylo Shopify app 
3. Link your store via the "Shopify" tab under "Integrations" in your Stylo Assist app in Zendesk.

If you have multiple stores, you can add each store on the "Integrations" tab.

Once you've added your stores, you'll then need to link the store to the corresponding brand. 

To do this, first navigate to your Brand Settings. Then, navigate to the Brand in question, and select the corresponding Shopify store from the dropdown menu at the top of the page.

⚠️  Stylo currently supports 1 Shopify store per Zendesk brand. 

What You’ll Need

• Zendesk: Suite Growth or higher and Support Professional or higher
• Stylo: Growth plan or higher 

How It Works

1. Stylo spots WISMO tickets (even if they don’t say “Where is my order?” exactly).
2. It searches Shopify to find a matching order for the user.
3. If there’s a match, Stylo includes the order status in its AI-generated response (alongside other relevant details from your Zendesk Guide Knowledge Base).

💡 You can also use Shopify order info in Workflows - like automatically including tracking numbers/order status information in replies based on context.

FAQs

What if no order is found?
If there’s no matching order in Shopify, Stylo still generates a response - pulling information from your Zendesk Guide Knowledge Base instead.

Can I tweak the responses?
Absolutely! You can customize Stylo’s AI replies after the fact, or set rules beforehand to match your brand’s tone and style.

Let Stylo handle WISMO tickets while you focus on bigger things! 🚀